General Queries
Orders
Payments & Refunds
Return & Replacement
Shipping & Delivery
My Account
Warranty
General Queries
Please write us on email care@omaliving.com or connect with us at +91-9958867913 or +91-8448313580 on Working days (Monday to Friday from 10:30 am to 6:30 pm)
Contact via Phone call & WhatsApp are addressed immediately. Please allow upto 2 business days for email responses.
Yes, we deliver across India, subject to certain exceptions based on location and serviceability, including non-serviceable zone (NSZ).
Our store locator will help you find the nearest OMA store.
OMA runs lucrative offers during the End of Season Sale period.
Yes, gift cards can be purchased and redeemed at our retail stores. However, we currently do not offer any membership or loyalty programs.
Orders
Follow Below mentioned steps to order products online. Find the products you want to buy by searching for them or by browsing our categories. Click on the 'Buy Now' button to directly proceed to checkout or click on the 'Add to Cart' button to add more products to your basket. Click your mini-basket from the top right of the screen and hit the 'Checkout' button. Enter your shipping information and click the 'Continue' button. Enter your payment information and click the 'Continue' button. Review and place your order using the 'Place Your Order' button. That’s it! You’re all done.
No, once an order is placed, it cannot be modified. However, you can request for order cancellation by contacting customer care and place a fresh order.
No, once an order is placed, the address and contact details cannot be changed.
You can track your order status in the “Orders” section of your account by clicking the order number. Shipment tracking details will be visible once the order is shipped and will also be shared via email and WhatsApp.
Yes, you can request for order cancellation by contacting customer care. Cancellation will only be processed if the order has not been invoiced.
You can find your order ID in the “Orders” section of your account. The order details are also shared via order confirmation email and WhatsApp, sent shortly after purchase. In case you are unable to locate it, please check your spam or promotions folder.
Yes. In rare situations such as stock unavailability and payment verification issue, OMA reserves the right to cancel any order.
Payments & Refunds
COD option is available exclusively for orders valued under ₹5000.
Payments may fail at the gateway level due to incorrect details or transaction limit issues, as communicated by your bank. In case you are charged for a failed transaction, the amount should automatically reflect in your bank account within 7 working days. In case if it doesn't, please reach out to your bank.
Once refund has been approved and requested details provided to our customer support team, processing will be done within 7 business days.
If you have paid for your order using cash on delivery (COD), your refund will be processed once the return is received at our end and requested details provided to our customer support team, payment will be made to your bank account within 7 business days.
Yes, the amount displayed at checkout is inclusive of tax (GST).
Yes, GST invoices can be provided. Please ensure you add your GST number during checkout to receive the invoice.
In case of duplicate payments or orders placed in error, please immediately reach out to our customer support with your order and transaction details. Our team will investigate the matter and issue a refund if applicable. If the duplicate order is shipped, you may refuse acceptance, and the refund will be initiated once the shipment is returned.
Return & Replacement
Please report the issue within 3 days of receiving your order by contacting Customer Support. The team will review the concern and guide you through the next steps for return or resolution.
You can raise a request through our customer support team on email, Whatsapp/Call on +91-9958867913 or +91-8448313580 or via live chat.
Only products that are damaged, incorrect or have manufacturing defects are eligible for returns.
Please report any incorrect or damaged product within 3 days of receiving your order by contacting customer support.
No, items purchased online cannot be returned or exchanged at our stores.
For eligible returns, a reverse pickup will be arranged from your location within 2 business days.
Please refer to the Returns & Exchange page for a brief overview of the policy.
No, returns must be processed shipment-wise. Items from different orders cannot be combined in one return shipment.
Shipping & Delivery
Standard delivery takes approximately 3–10 business days, depending on your location.
We offer free delivery on orders above ₹4,999. Shipping charges will be applicable for orders below ₹5,000.
If you are unavailable at the time of delivery, our delivery partner will contact you to arrange a convenient delivery date and time. In case the delivery attempt fails, two additional delivery attempts will be made. If the order cannot be delivered after the third attempt, it will be returned to us. You can get in touch with our customer support team and we’ll help schedule a new delivery date and time that works best for you.
Yes, another person can receive your order on your behalf at the delivery address provided in your order, such as a family member, friend, or office receptionist. Since our deliveries are OTP-based, the recipient will need to share the OTP with our delivery partner at the time of delivery.
Please get in touch with our delivery partner directly. Please keep your AWB handy before reaching out.
Yes, you may refuse to accept the unopened parcel if it is a Cash on Delivery (COD) order.
For prepaid orders, the parcel must be accepted at the time of delivery. In such cases, a return request can only be raised if the item received is incorrect, damaged, or has a manufacturing defect.
My Account
You can easily create your OMA account in a few simple steps. Go to the Sign Up page, enter your email address, verify it using the OTP, and continue. That’s it, your account will be set up.
You can update or change your payment details each time you place an order during the checkout process.
Yes, you can update your billing address by logging into your account, going to your profile, clicking the edit icon, and update the details under Address section.
Warranty
Yes, we offer a limited warranty on selected products. Please refer to the product detail page for more information.
The products carry a limited warranty against manufacturing defects during the warranty period.
Please connect with our customer support to raise a warranty claim.
- Carry-In Warranty- Customer needs to carry the product to the designated store.
- On-Site Warranty- An engineer will visit your location to address the issue.
In case there is no store in your city, we will arrange a reverse pickup from your location and ship it back to you.
No, all warranty claims are reviewed and assessed on a case-to-case basis before approval.
